COLD-ERM: Computer Output to Laser Disk – Enterprise Report Management
Monitor nearly any print spooler to automatically capture, index, and archive print streams
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THE NEED
In many industries, companies often mail printed documents—bills, policies, etc.—to their customers. A hard copy is placed in the customer’s file. Still another copy might be sent to an agent. If a customer has a question regarding the document, the customer service representative with whom he speaks must first locate the customer’s file and then find the document within that file. Sometimes this can take minutes, but at times it can take hours or even days. Inefficient, time-consuming processes like this are repeated frequently in the corporate world. Luckily, there is an alternative.
THE DOCFINITY® SOLUTION
DocFinity COLD-ERM (Computer Output to Laser Disc – Enterprise Report Management) modules will monitor your mainframe, network servers, UNIX servers, and virtually any type of print spooler for print streams. It will then automatically capture that information for easy storage and retrieval of computer-generated reports. These might range from accounting reports and bank statements to insurance policies and invoices. DocFinity’s reports management solution is capable of capturing print streams in ASCII and EBCDIC for simple line reports. It can also capture more advanced print streams like IBM AFP, Xerox Metacode/DJDE, Postscript/PDF, and PCL for more detailed and formatted statements, bills, and invoices. Web-based, electronic COLD-ERM report distribution and management makes your job easier. Through digital search of computer-generated reports, DocFinity COLD-ERM provides rapid access to information, making it more manageable. This in turn makes people more productive and companies more profitable.
BIPS: Provide access to bills and statements via the Web
DocFinity COLD-ERM is also a powerful Windows-based Bill and Invoice Presentment and Settlement (BIPS) program that allows you to archive, index, store, manage and retrieve computer output on the memory device of your choice—optical disk, CD-ROM, DVD, etc. BIPS provides the ability to access bills and statements via the Web at any time, thereby reducing call center calls and increasing customer satisfaction. Companies exploring the potential to display bills, invoices, etc. on the Web will find DocFinity COLD-ERM and its remote distribution and access capability to be an important tool that facilitates improved customer service. At the same time, it also reveals new sources of revenue through the development of new customer relationships.
Benefits / ROI
By eliminating unnecessary printing production and replacing microfiche, your organization will see substantial savings almost immediately. Another benefit of storing information in this manner is that it requires significantly less storage space. New files, including word processing, spreadsheet, CAD, multimedia, voice, video, and other formats can be added easily to existing folders. The files become a part of the folder just like an archived report.
Secure DocFinity COLD-ERM report management and distribution turns the process of document archival, retrieval, data mining, and management from a consumer of time and money to a valuable source of efficiency and improved customer satisfaction to promote cost savings and revenue enhancement. With the global DocFinity COLD-ERM system, online report management and distribution is a breeze. Remote users can quickly retrieve computer-generated reports to locate and view the information they require. Once accessed, they can fax, print and add annotations to existing files. Users can share information simultaneously and even use email to attach and send a report right from within the DocFinity COLD-ERM program.
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