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Simplifying the Claims Process with Business Process Management (BPM)

The ability to evaluate claims and minimize loss quickly and accurately is critical to any company’s success—especially since your profit is determined in part by claims settlements against the collected premiums. Rapid settlement helps avert increases in damage costs from untreated problems such as mold or water damage. Quick access to detailed, accurate information helps insurers avoid additional costs resulting from delayed decisions. Shortened processing cycles enable quicker judgments, saving your company money while providing updates to customers who are eager for answers.

DocFinity BPM/Workflow can help your claims department to:

• Populate claims processes with pertinent, accurate data from Web portals, PDAs, barcodes, and scanned images, eliminating wait times for information.


• Offer straight through processing and self-service options to policyholders, agents, and partners while addressing exceptions quickly and efficiently.


• Integrate with policy underwriting and admin software, legacy applications, and more, allowing you to link to relevant data.


• Collect, associate, and forward claims documents, emails, voicemails, faxes, photos, and other files for timely action.


• Minimize costs associated with unsettled claims.


• Monitor work volumes and employee productivity to avoid potential bottlenecks and delays in claims decisions.


• Expedite departmental approvals, claims denials, and signatures on documents.


• Simplify audits and comply with regulations.

DocFinity integrates with your legacy systems, claims processing software, and other applications to allow you to stay connected to all of your business-critical documents and provide better service to policyholders.

To learn more about how you can shorten processing times and offer better customer service, contact us at 814.238.0038 or email info@docfinity.com.